Customer benefits you will experience when doing business with Warren Secord Automotive:
- 100% Satisfaction
Our mission is to make you happy. We want you to feel that you received top value from our services. We ask for your feedback after every job and immediately deal with any concerns.Ed K - 5 Stars
"Warren Secord is full of integrity. They develop and maintain strong relationships with their clients and care about solving any problems."
- AAA Approved Auto Repair
We are a AAA Approved Auto Repair shop with 100% Customer Satisfaction rating on the AAA survey. (We work hard to please our customers!) This means you can be assured of our auto repair shop meeting service quality standards set by the American Automobile Association (AAA).
Warren Secord Automotive is a AAA Approved Auto Repair shop in Kent WA. We are inspected by AAA on a regular basis and continue to exceed their requirements. This AAA rating is only given to top auto repair shops in Kent WA.
What is AAA Approved Auto Repair?
Approved Auto Repair is a AAA member benefit designed to help direct a member to a pre-screened reputable auto repair facility for quality auto repairs in Kent WA. Approved Auto Repair facilities sign agreements to provide reliable, high-quality service performed by ASE certified technicians, to perform free maintenance inspections for AAA members who schedule service and to abide by AAA decisions in service disputes. More info at www.AAA.com
How do you benefit from Warren Secord Automotive being a AAA Approved Auto Repair shop? Assured satisfaction! Not all auto repair shops in Kent WA are AAA Approved. In fact, fewer than 5% of all shops ever become a "AAA Approved Auto Repair" shop. To be approved the auto repair shop must pass the AAA's very stringent requirements and inspections.
- AAA Roadside Assistance
Call the toll free number on your membership card, and AAA will be glad to tow your vehicle to Warren Secord Automotive.
- ASE Certified Technicians
Finding a competent auto technician need not be a matter of chance. Much of the guesswork has been eliminated, thanks to national program conducted by the non-profit National Institute for Automotive Service Excellence (ASE).
The ASE is a non-profit organization dedicated to improving the quality of auto service and auto repair. ASE's main function is to test and certify technicians and auto industry specialists.
ASE tests and certifies automotive professionals in all major technical areas of repair and service. With nearly 400,000 currently certified professionals, the ASE program is national in scope and has industry-wide acceptance and recognition. ASE-certified professionals can be found at every type of repair facility, from dealerships, service stations, and franchises to parts stores, independent garages, and even municipal fleets.
The certification process includes a series of tests, conducted twice a year at various locations across the country, which measure a technicians' knowledge and skills necessary for competent job performance. There are two certification levels, 'ASE-Certified' and 'ASE-Certified Master', which are awarded based on the type and number of tests passed.
More ASE Certification information on the ASE website at www.ase.com.
- BBB Accredited Business
Warren Secord Automotive has been a BBB Accredited business since 1965. This means it supports BBB's services to the public and meets BBB Accreditation standards. Warren Secord Automotive has a BBB Rating of A on a scale from A+ to F.
View Warren Secord Automotive's BBB Reliability Report
- Convenient Customer Shuttle
If you need to be picked up or dropped off at your home or office, contact us - we will make it happen. Plus we offer free pickup and delivery. Now that's convenient!
- Dealership Technology with Hometown Service
No need to return to the new car dealership to maintain your warranty.
Warren Secord Automotive is an authorized maintenance facility and is proud to use top of the line, state-of-the-art dealership quality equipment, including all the latest online information from the manufacturers regarding Technical Service Bulletins, Recalls & Warranties, for all of your vehicle maintenance & repairs.
In addition, our ASE certified auto repair Technicians and Service Advisors undergo continual training keeping up to date with even the newest vehicles on the road today.
Why bother with being just a number at the dealership when you can enjoy dealership repair technology with hometown service right here at Warren Secord Auto Repair in Kent Wa.
- Early Bird Check-in
Need to drop off your vehicle outside our operating hours? No problem with our early bird drop off form and key drop. Print and complete our Drop Off Form at home, park your vehicle at our shop, leave the form in your vehicle, and place your keys in the secure key vault at our shop.
- Extended Warranty Repair Center
We accept most extended warranty plans. We are your dealership alternative.
- Family Owned Business
Warren Secord Automotive is a family owned and operated business. Owner, Bill Winans and the crew have been together so long we all feel like family, we would like to make you part of the family also!
- Fast, Friendly Service
Warren Secord Automotive has provided high quality, guaranteed auto repair in Kent WA since 1965. We are an independently owned and operated full service auto repair facility. Owner Bill Winans and his friendly employees use the latest auto repair diagnostic equipment to guarantee your vehicle is repaired and serviced properly and in a timely fashion. Our fully equipped 10 bay auto repair shop in Kent WA allows for quick, efficient repairs.
- Fleet & Commercial Priority
We offer priority service to fleet repair and commercial customers. You go to the front of the line because we understand down time costs you money.Les C - 5 Stars
"Warren Secord is a great company with a staff that is hands down the best!! Every time we have had a situation where we needed to get our service van in, the guys here have been great about getting us in and back out as quick as possible. We love these guys! Thanks Bill, Michael, Lee and everyone that works there!"
- Free Local Shuttle
We make auto repair convenient for you. Our fast and complimentary shuttle service (vehicle drop off and delivery) makes having your vehicle repaired much more convenient.
- Latest Diagnosis Equipment
You get lower cost repairs from our latest high tech equipment and highly trained people. Better equipment allows us to accurately diagnose and repair your vehicle in the most efficient way possible. Less time, fewer mistakes, no unnecessary parts replacement provides greater value for you.
- Honest Service
Simply said, we guarantee honesty at Warren Secord Automotive each and every time. It’s just what we do.
- Nationwide Warranty
In town or from out of town, we offer a 18 month/18,000 mile pro rated nationwide warranty on all parts and labor performed at our shop. (Please ask for details of local and nationwide warranty.)
- No Worry Guarantee
No hassle, no quibble guarantee. If it's not right, we will fix it. Problems happen so rarely that we usually go overboard in making up for your inconvenience. Some people are actually happy something went wrong! We aim for 100% satisfaction. More details about our auto repair guarantee ask your service advisor.
You expect quality workmanship. This means getting the work done correctly with no bothersome comebacks. Our commitment to excellence in service quality is second to none. We employ ASE Certified Technicians and Service Advisors, the top people in the industry, we use the very best equipment, and we install the highest quality parts in your vehicle.
- Quick Service
Our 10-bay shop, 2 auto service bays and 8 auto repair bays, allows us to offer quick auto repair services at the best price possible. Our multi-bay, highly efficient shop gives us the edge in providing top quality workmanship with less waiting for you.
- Same Day Service
That's right! On most jobs we will have your car back the same day. Now that's service!
- Service to Rave About
Our customers LOVE to recommend us to their friends.
- Warranty Approved
Your vehicle still under manufacturer warranty? No need to return to the new car dealership. We do servicing and maintenance work that meets or exceeds new vehicle warranty requirements. We can also notify you of factory recall bulletins and warranty notices. We honor most extended warranties. Some warranties require you to return to the manufacturer's dealer for warranty repairs. If you’re not sure, we’ll help you out.
- Warranty Maintenance Program
We have a complete online profile of all Import and Domestic vehicle maintenance service schedules. We can help you meet all manufacturer warranty maintenance requirements.